1. Refund Policy:
At GlobalWayRound, we strive to provide our customers with high-quality products and exceptional service. If you are not satisfied with your purchase, we offer a refund under the following conditions:
Eligibility: To be eligible for a refund, the item must be returned in its original condition, unused, and in the same packaging within [number] days of purchase.
Refund Process: To initiate a refund, please contact our customer service team at [email address or phone number]. You may be required to provide proof of purchase. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: If your refund is approved, it will be processed to the original method of payment. Please allow [number] business days for the refund to be credited to your account.
Non-Refundable Items: Certain items are not eligible for a refund, including [list of non-refundable items, if applicable].
2. Returns Policy:
We understand that sometimes a product may not meet your expectations. If you wish to return an item, please adhere to the following guidelines:
Return Authorization: Before returning an item, please contact our customer service team to request a return authorization (RA) number. Items returned without an RA number may not be accepted.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Return Condition: Returned items must be in their original condition, unused, and in the same packaging as received. Any items that show signs of use or damage may be rejected for return.
Return Process: Once you have received an RA number, securely package the item and include the RA number on the outside of the package. Ship the item to the address provided by our customer service team.
Return Inspection: Upon receiving your return, our team will inspect the item to ensure it meets our return criteria. If the return is approved, we will process a refund or exchange as requested.
3. Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
- Email: info@globalwayround.com
- Phone: +44 20 7946 0958